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Terms & Conditions

About Wellbeing Escapes Lifestyle

Wellbeing Escapes Lifestyle offers a wonderful opportunity to buy an original and exciting gift for someone you care about, or try something new for yourself! You may find one of our workshops or spa days absolutely perfect as a gift for someone, alternatively, you can give them a gift voucher so they can choose their own favourite wellbeing experience. 

Browse our workshops and spa days for more inspiration!

Terms and Conditions

Any company, person, or entity purchasing Wellbeing Escapes products and services (vouchers) from Wellbeing Escapes Limited does so subject to the Purchase Terms and Redemption Terms set out below (the Terms and Conditions).


Please read the terms and conditions carefully before ordering any products or vouchers as by placing an order for vouchers you agree to be bound by the terms and conditions.

Purchase Terms of Spa Days, Workshops and Vouchers

Vouchers can be purchased in any denomination starting from £50 and £100 and in increments of £50 or £100 thereafter.

Orders must be made online at www.wellbeingescapeslifestyle.com or by calling +44 207 644 6111 and making payment by debit or credit card only.

We will send your vouchers by email or Royal Mail post. We will endeavour to deliver the Vouchers within 3 working days from acceptance of your order, but time of delivery will not be of the essence and we will not be liable for any delay in delivery or losses arising from such delay.

Upon delivery, you must examine the vouchers and give written notice to us of any damage, defect or shortage as soon as reasonably practicable.

Title to the vouchers only passes to you on delivery or payment. If payment is not received (e.g. credit card payments are charged back) any vouchers despatched will become void and must not be used.

We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under the terms and conditions that is caused by circumstances outside our control.

You may apply for a refund for a voucher up to seven days after the day you receive the Voucher provided that you have not already redeemed the voucher. If you cancel during this period, you will receive a full refund of the price paid for the voucher.

To apply for a refund you must inform us in writing by emailing us at lifestyle@wellbeingescapes.com and you must destroy the voucher and delete any emails sent to you with a copy of the voucher. If you fail to comply with this obligation and/or attempt to use a cancelled voucher, we may have a right of action against you for compensation.

You will not have any right to apply for a refund where the voucher has already been redeemed or where the voucher has passed its expiry date.


If you have applied for a refund in accordance with these terms and conditions then we will refund the amount paid for the voucher in full and any refund will be made within 30 days of a cancellation made in accordance with the terms and conditions and usually by the same method originally used by you to pay for your Voucher.

Subject to below, our liability for losses you suffer as a result of us breaching the terms and conditions are strictly limited to the purchase price of the voucher you purchased.

Our terms and conditions do not include or limit in any way our liability:

for death or personal injury caused by our negligence;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Subject to paragraph 14, we will not be liable for losses that result from our failure to comply with the terms and conditions where such losses fall into one or more of the following categories even if such losses result from our deliberate breach:

loss of income or revenue; 
loss of business; 
loss of profits; 
loss of anticipated savings; 
loss of data; 
waste of management or office time; or 
indirect, special or consequential loss.

We reserve the right to change any of the terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, in our sole discretion, we deem such action necessary.


Purchase, supply and redemption of the vouchers will be governed by English law. The terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with the terms and conditions, or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales Redemption Terms are detailed below and on the printed Vouchers. Your statutory rights are not affected.

Redemption Terms

Vouchers can only be used for Wellbeing Escapes products and services which may vary from time to time.

Current Products and Services are shown at http://www.wellbeingescapes.com and http://www.wellbeingescapeslifestyle.com

Vouchers cannot be used in conjunction with any other offers, special promotions or discounts.

Vouchers expire 12 months from the date of purchase. The date to which each voucher is valid is printed on it. Vouchers presented after this date are void and cannot be exchanged or refunded.

Vouchers must be redeemed in full on the day of use. To redeem your Voucher you will need to take the following steps:

Visit www.wellbeingescapes.com or wellbeingescapeslifestyle.com and choose the workshop, spa day or holiday you would like to redeem it against.

Call or email Wellbeing Escapes via the contact details below and confirm the desired workhop/ spa day or holiday you have. If the cost of the product is the same or less than the value of your voucher, Wellbeing Escapes will take your details and you will be issued with a ticket to the event of your choice. If the voucher is for less than the value of the course, you will be issued with a unique promo code which you can enter online or register with us when purchasing the product.

Once you redeem your voucher and book a specific product on a specific date, it is not possible to change this date unless we agree to the change. Where a date cannot be altered, we will not issue a refund.

Please note that Wellbeing Escapes workshops/spa days and all other products are subject to change without notice. This does not affect your statutory rights. In the unlikely event that we are required to cancel a workshop or event after you have booked a date, we will contact you. We strongly recommend however, that you contact us on the day before you depart for your workshop. In the event of cancellation, we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.

Reproduction of Vouchers is prohibited and we reserve the right to refuse to accept any Voucher with we deem to have been duplicated or which otherwise is suspected to be the subject of fraud.

We reserve the right to change the terms and conditions without notice.
Vouchers cannot be replaced if lost, stolen or damaged.

Vouchers cannot be returned, refunded or exchanged for cash. If an intended purchase is for a higher amount than the face value of the Voucher(s), the difference can be made up with cash. If a purchase is for a lower amount, no change can be given.

Any queries regarding the redemption of vouchers should be directed to Wellbeing Escapes on 0207 644 611 or lifestyle@wellbeingescapes.com
Vouchers are issued by:

Wellbeing Escapes

28-29 The Quadrant

135 Salusbury Road

London

NW6 6RJ


 

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